Splendoure Privacy Policy

This Privacy Policy explains how Splendoure ("Splendoure", "we", "us", or "our") collects, uses, stores, and shares information when you use our website at splendoure.com, our mobile application, and all related services (collectively, the "Services").

This policy gives you information about our processing. Where we rely on consent for a particular activity, we request that consent separately and you may withdraw it as explained at the point of collection or by contacting us. Other processing may be necessary to perform our contract, meet legal obligations or pursue legitimate interests.

We keep this policy straightforward so you can clearly understand how your data is handled on Splendoure. If you have questions, contact us at support@splendoure.com.

Splendoure is a social platform that connects adults through shared experiences including travel, dining, events, and companionship. Splendoure is operated by the Splendoure team. Our primary contact for data and privacy matters is support@splendoure.com.

Splendoure collects information you provide directly, information generated through your use of the Services, and in some cases, information from third-party sources.

Splendoure uses the information we collect for the following purposes:

• To create and manage your Splendoure account and profile.
• To provide discovery and matching features that connect you with compatible members.
• To enable group creation, participation, and all related social features.
• To operate and deliver Splendoure's messaging and communication features.
• To verify your identity and maintain the integrity of the Splendoure community.
• To moderate content, detect fraud, and enforce Splendoure's community guidelines.
• To send you important account notifications, security alerts, and service updates.
• To analyse usage patterns and improve the performance and design of Splendoure.
• To comply with applicable laws and legal obligations.

Depending on the activity, our legal bases include consent, performance of our contract with you, legitimate interests such as safety and fraud prevention, and legal obligations. We do not treat acceptance of the Terms of Use as consent for optional processing.

Splendoure does not sell your personal information. Ever.

We only share your information in the following limited circumstances:

• With other Splendoure members

  Your profile information and the content you share is visible to other members based on your privacy settings. You control who can see your profile through Splendoure's visibility settings.

• With service providers

  We share data with trusted third-party providers who help us operate Splendoure, including cloud hosting, data storage, analytics, email delivery, and customer support. When you choose identity verification, Didit processes the verification data described above on our behalf. Providers are contractually bound to handle data securely and only for authorised purposes.

• For legal and safety reasons

  We may disclose your information if required by applicable law, court order, or government authority, or if we believe disclosure is necessary to protect the safety of Splendoure members or the public.

• In connection with a business transfer

  If Splendoure is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Splendoure retains your personal information for as long as your account is active and as needed to provide the Services. When you delete your Splendoure account, we delete your profile, photos, messages, and associated data. We may retain limited data for safety, legal compliance, contract evidence, or dispute resolution purposes, including a record of the Terms version you accepted. Verification media processed by Didit is retained according to the verification retention settings and applicable legal requirements; you may contact us to exercise deletion rights. See our Delete Account page for full details on what is removed and what may be retained.

Splendoure gives you meaningful control over your personal information:

• Access and update your profile information at any time in the Splendoure app.
• Control your profile visibility and who can discover you using Splendoure's privacy settings.
• Enable incognito mode to browse profiles without appearing in discovery.
• Delete your Splendoure account at any time through Settings.
• Request a copy of your personal data by emailing support@splendoure.com.
• Opt out of non-essential communications from Splendoure.
• Manage location access through your device settings.

If you are located in the European Economic Area, United Kingdom, or other regions with applicable data protection laws, you may have additional rights including the right to data portability, the right to object to certain processing, and the right to lodge a complaint with your local data protection authority.

Splendoure uses industry-standard security measures to protect your personal information. All data transmitted between your device and Splendoure is encrypted using HTTPS and TLS. Data is stored with encryption at rest by our hosting providers. Didit captures and processes verification media in its secure verification flow; Splendoure does not store copies of the verification selfie or ID document. Profile photos are optimised for delivery via secure CDN. While we take significant steps to protect your data, no security system is completely infallible. We encourage you to use a strong, unique password and to keep your login credentials confidential.

The Splendoure mobile app requests the following device permissions:

• CameraTo capture photos or videos you choose to add to your profile or share in chat, scan an identity document, and complete live-selfie verification when you choose those features.
• Photos / Media libraryTo select existing photos or videos from your device to upload to your Splendoure profile.
• MicrophoneTo record voice notes or participate in voice calls where available.
• Location (optional)To enable location-based discovery on Splendoure. This permission is optional and can be revoked at any time in your device settings.
• NotificationsTo send you messages, match alerts, and important account notifications from Splendoure.

Splendoure operates globally and your information may be processed in countries other than your own. We use appropriate safeguards, including standard contractual clauses, to ensure your data is protected in accordance with this Privacy Policy regardless of where it is processed.

Splendoure is strictly intended for adults aged 18 and over. We do not knowingly collect, store, or process personal information from anyone under 18. If you believe a minor has created a Splendoure account or provided their information, please contact us immediately at support@splendoure.com and we will take prompt action to remove their data.

Splendoure may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. If we make material changes, we will notify you through the Splendoure app or by email before the changes take effect. The date at the top of this page always reflects when the policy was last updated.

If you have any questions, concerns, or requests regarding this Privacy Policy or how Splendoure handles your personal data, please contact us at support@splendoure.com. We aim to respond to all privacy-related enquiries within 5 business days.