Splendoure Terms of Use

1. Agreement and who we are

These Terms of Use form a binding agreement between you and Splendoure when you create an account, access our website or mobile application, or use any related service. Splendoure provides technology that helps adults discover people, create and join outings, events and dates, form groups, and communicate.

By selecting the acceptance checkbox or continuing after being asked to accept an updated version, you confirm that you have read and agree to these Terms and acknowledge the Privacy Policy. If you do not agree, do not create an account or use the service.

2. Eligibility and account responsibilities

• You must be at least 18 years old and legally capable of entering into this agreement.
• You must provide accurate, current information and must not impersonate anyone or create an account for another person without lawful authority.
• You are responsible for your credentials, devices, account activity and promptly notifying support@splendoure.com of suspected unauthorised access.
• You must comply with the laws that apply to you and must not use Splendoure if you are legally prohibited from doing so.

3. What Splendoure does and does not do

Splendoure is a communications and discovery platform. Unless we expressly state otherwise, we are not an organiser, host, travel agent, dating agency, employer, insurer, security provider, transport provider, venue, payment processor, escrow agent or party to arrangements made between users.

Users decide whom to contact, what to create or join, where to meet, what costs to share and whether to proceed. Splendoure does not control users or guarantee identity, intentions, legality, compatibility, attendance, conduct, quality, accuracy, safety or outcomes. Verification badges and moderation measures reduce some risks but are not background checks, endorsements or guarantees.

4. Your safety and due diligence

Meeting people and attending real-world activities involve inherent risks. You are responsible for evaluating those risks, performing your own due diligence and deciding whether an interaction is appropriate for you. To the extent permitted by law, you voluntarily assume the ordinary and reasonably foreseeable risks of interactions and activities you choose to pursue through the service.

• Review profiles critically and do not rely solely on a badge, photograph, claim or message.
• Use public, populated venues for first meetings, tell a trusted person your plans and arrange independent transport.
• Research organisers, venues, activities, travel requirements and local conditions. Obtain suitable insurance, permits, medical advice or professional guidance when appropriate.
• Protect your money, identity, home address and financial information. Never send funds that you cannot afford to lose.
• Leave immediately if you feel unsafe. Contact local emergency services for urgent danger or medical situations, then report the concern to Splendoure when safe.
• Consent to any romantic, physical or sexual interaction must be freely given, specific, informed, ongoing and capable of being withdrawn at any time. A match, message, date or expense never constitutes consent.

5. Events, outings, dates and groups

A user who creates an event, outing, date or group is responsible for the accuracy of the listing, lawful organisation, permissions, accessibility information, costs, cancellations, capacity, venue rules and communications with participants. Joining or expressing interest is not a guarantee that an activity will proceed or that a place is reserved unless clearly confirmed by the organiser.

Participants are responsible for confirming the date, location, price, inclusions, identity of the organiser and any risks before attending. Any agreement or dispute between users is between those users, subject to rights that cannot lawfully be excluded.

6. Money, gifts and off-platform transactions

Unless a Splendoure payment feature expressly says otherwise, any money, ticket, gift, booking, reimbursement, shared cost or other transfer between users occurs outside Splendoure and entirely at the users' discretion. Splendoure does not hold funds, guarantee payment, provide refunds or verify the value, legality or delivery of anything exchanged.

Do not use Splendoure to offer, request, arrange or advertise prostitution, escort services, paid sexual activity, trafficking, exploitation or any exchange in which sexual activity is a condition of money, gifts, travel, accommodation or other benefit.

7. Acceptable conduct

• Do not harass, threaten, stalk, bully, discriminate against, exploit, coerce, blackmail or deceive another person.
• Do not post pornography, sexual exploitation material, non-consensual intimate content, child sexual abuse material or content sexualising anyone under 18.
• Do not facilitate human trafficking, prostitution, illegal drugs, weapons, violence, fraud, scams, money laundering or other unlawful activity.
• Do not share another person's private information, image, recording or communications without a lawful basis and all necessary permission.
• Do not send spam, malware, automated requests, scrape the service, manipulate ranking or matches, evade safeguards, or interfere with security or operation.
• Do not make false safety, identity, financial, health, travel or event claims, or pressure another user to move off-platform to avoid reporting and safety tools.

8. User content and permission to use it

You retain ownership of content you create and upload. You grant Splendoure a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, reproduce, format, adapt for technical purposes, display, communicate and distribute that content as reasonably necessary to operate, secure, moderate, improve and provide the service. The licence continues while the content is on the service and for a reasonable backup, legal or safety retention period after deletion. We will not use private content in advertising outside the service without separate permission, except where use is required by law or reasonably necessary to protect users and the service.

You confirm that you own your content or have all rights, releases and permissions needed to upload it and grant this licence, including permission from identifiable people appearing in it. Your content must not infringe intellectual property, privacy, publicity, confidentiality or other rights. You are responsible for your content and the consequences of sharing it.

9. Moderation, reports and enforcement

We may use automated and human measures to review, restrict, remove or preserve content and may warn, suspend or terminate accounts where we reasonably believe there is a legal, safety, security or policy concern. We are not required to monitor every interaction and cannot guarantee that all harmful content or conduct will be identified before it affects someone.

Report objectionable content or conduct using available in-app reporting tools or email support@splendoure.com. In an emergency, contact local emergency services first. We may cooperate with law enforcement and preserve or disclose information where required or permitted by law and our Privacy Policy.

10. Privacy, location and communications

Our Privacy Policy explains how we process personal information. Device permissions such as location, camera, photos, microphone and notifications are requested through your device and can be controlled in device settings, although disabling a permission may limit relevant features.

Messages and group content should not be treated as confidential because recipients can copy or share them. You must not record calls, meetings or private communications without all permissions required by law. Service and safety notices may be sent where necessary to operate your account; optional marketing choices are managed separately.

11. Intellectual property

The Splendoure name, software, design, graphics, databases and other service materials, excluding user content, belong to Splendoure or its licensors. We grant you a limited, personal, revocable, non-exclusive and non-transferable right to use the service for its intended purpose. You may not copy, sell, reverse engineer, rent, sublicense or create a competing dataset or service from Splendoure except where the law expressly permits it.

12. Third-party services and app stores

Links, maps, venues, operating systems, app stores, payment providers and other third-party services are governed by their own terms and privacy practices. Splendoure does not control and is not responsible for third-party services. Your use of the iOS application is also subject to Apple's applicable terms, including the Apple Licensed Application End User Licence Agreement where it applies.

13. Availability and changes

We aim to provide a reliable service but do not promise uninterrupted, error-free or permanently available access. Features, eligibility, limits and availability may change. We may suspend the service for maintenance, security, legal compliance or operational reasons. You are responsible for retaining copies of content you need.

14. Disclaimers

To the fullest extent permitted by law, the service is provided on an as-is and as-available basis. We do not make warranties about particular users, listings, events, outcomes, uninterrupted availability, fitness for a particular purpose or information supplied by users. Nothing in these Terms affects warranties or consumer rights that cannot lawfully be excluded.

Splendoure is not an emergency service and does not provide legal, medical, financial, travel, security or other professional advice. Information in the service and Safety Center is general guidance only.

15. Limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to that sentence and to the fullest extent permitted by law, Splendoure is not liable for losses caused by another user, an organiser, venue or third party; user content; voluntary off-platform activity; unauthorised account use caused by your failure to protect credentials; or indirect, consequential, special or purely economic loss that was not reasonably foreseeable when you accepted these Terms.

Where the law permits a financial cap, Splendoure's total aggregate liability arising from the service will not exceed the greater of GBP 100 and the amount you paid directly to Splendoure for the service during the 12 months before the event giving rise to the claim. This cap does not apply where a cap is prohibited by law.

16. Responsibility for your breach

You are responsible for reasonably foreseeable losses, claims and costs caused by your unlawful conduct, your content, or your material breach of these Terms. If you use the service for business purposes, you agree to indemnify Splendoure against third-party claims arising from those matters, except to the extent caused by Splendoure. Nothing here requires a consumer to compensate us where doing so would be unlawful or unfair.

17. Suspension, termination and account deletion

You may stop using Splendoure and request account deletion at any time. We may restrict, suspend or terminate access, remove content or take protective action where we reasonably believe you breached these Terms, created risk, exposed us or others to legal liability, or where required by law. Provisions intended by their nature to survive termination, including content responsibility, intellectual property, liability and dispute provisions, will survive.

18. Changes to these Terms

We may update these Terms for legal, safety, operational or product reasons. We will provide reasonable notice of material changes where required and will ask you to accept a new version before continuing to use account features. The effective date and version identify the terms you accepted.

19. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, but if you are a consumer living elsewhere, you retain any mandatory protections and rights to bring proceedings in your home courts that applicable law gives you. Before starting formal proceedings, please contact support@splendoure.com so we can try to resolve the concern.

20. General terms

If part of these Terms is invalid or unenforceable, the remaining provisions continue to apply. A delay in enforcing a right is not a waiver. You may not transfer your account or this agreement without our consent. We may transfer this agreement as part of a reorganisation, financing, merger or sale, subject to applicable law. These Terms, the Privacy Policy and any expressly incorporated feature-specific terms are the entire agreement about the service.

21. Apple-specific terms

For an iOS user, this agreement is between you and Splendoure, not Apple. Your licence is limited to a non-transferable right to use the application on Apple-branded products you own or control, as permitted by Apple's Usage Rules, including any permitted Family Sharing or volume purchasing use. Splendoure, not Apple, is responsible for the application, maintenance, support, warranties to the extent not disclaimed, and handling product, consumer-protection and intellectual-property claims relating to the application. Apple has no obligation to provide maintenance or support. If the application fails to conform to an applicable warranty, you may notify Apple and Apple may refund any purchase price paid for the application; to the maximum extent permitted by law, Apple has no other warranty obligation.

You represent that you are not located in a country subject to a United States government embargo or designated as supporting terrorism and that you are not listed on a United States government prohibited or restricted-party list. You must comply with applicable third-party terms when using the application. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce the Apple-specific provisions against you.

22. Contact

Questions, complaints, safety reports and legal notices may be sent to support@splendoure.com. Include enough detail for us to identify the account or content and investigate. Do not use email instead of emergency services when someone is in immediate danger.